Delivery & Returns

All orders placed on Marsden Sneakers are processed within a 3-5 day window. We dispatch each order using a fully protected and insured service including a reference number allowing you to track your order once it is on its way to you.

Estimated Delivery Times

United Kingdom: 1-5 Days
Europe: 5-14 Days
Rest of World: 7-21 Days

There are some instances where we work with our network of suppliers to fulfil your order. In which case, we require additional handling time to fully authenticate and verify your item(s). Please allow 14 days to receive your order before you contact us. More often than not, your order will arrive ahead of this time.

We regret to inform you that we cannot assume responsibility for lost or undelivered items due to inaccurate address details provided during the ordering process. Additionally, please note that we cannot be held liable for any errors or delays caused by the postal service, and any concerns regarding undelivered items must be addressed directly with the respective courier.

International buyers may be subject to a customs charge. We are not responsible for this charge and it must be paid for in full. Failure to pay the customs charge will result in the item being returned to us and held in our possession.

For additional help regarding delivery & returns, please see our FAQ/Help section.

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. At this time, our only valid forms of return are exchange or store credit. Unfortunately, we cannot accept returns on sale items, items purchased as part of a promotion or items purchased gift cards.

Please note that you legally have an additional 14 days from the date which the return is agreed to return your item(s) to us. Failure to ensure your return is delivered to us in a timely manner will void the return and result in the items being returned back to you, once a mandatory charge is settled to cover the cost of delivery.

Please see our refund policy for more information.